Marsden Building Society: Ombudsman complaint record
24 published Financial Ombudsman decisions. 19% of them went the complainant's way.
At a glance
| Decisions published | 24 |
|---|---|
| Upheld | 4 |
| Partially upheld | 1 |
| Not upheld | 19 |
| Uphold rate | 19% |
| Last 30 days | 1 |
| Last 12 months | 1 |
| First decision | 2013-07-31T00:00:00+00:00 |
| Most recent | 2026-06-01T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | PPI mis-selling | 12 | 2 | 1 | 9 | 21% |
| 2 | Mortgage administration / arrears handling | 5 | 0 | 0 | 5 | 0% |
| 3 | Account administration errors | 2 | 0 | 0 | 2 | 0% |
| 4 | Travel / life insurance claim disputes | 1 | 1 | 0 | 0 | 100% |
| 5 | Mortgage advice complaints | 1 | 0 | 0 | 1 | 0% |
| 6 | ISA / savings administration | 1 | 0 | 0 | 1 | 0% |
| 7 | Other regulated complaint | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | PPI | 13 | 3 | 1 | 9 | 27% |
| 2 | Mortgage | 9 | 1 | 0 | 8 | 11% |
| 3 | Savings / ISA | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6391326 | 2026-06-01T00:00:00+00:00 | Marsden Building Society | mortgage | Not upheld |
| DRN-3534442 | 2022-07-12T00:00:00+00:00 | Marsden Building Society | mortgage | Not upheld |
| DRN-3138084 | 2021-11-22T00:00:00+00:00 | Marsden Building Society | savings account | Not upheld |
| DRN-2950932 | 2021-10-05T00:00:00+00:00 | Marsden Building Society | mortgage | Not upheld |
| DRN-5798406 | 2019-01-24T00:00:00+00:00 | Marsden Building Society | mortgage payment protection insurance (PPI) | Not upheld |
| DRN-4676338 | 2018-12-16T00:00:00+00:00 | Marsden Building Society | payment protection insurance (PPI) with mortgage | Upheld |
| DRN-8486518 | 2018-09-23T00:00:00+00:00 | Marsden Building Society | mortgage payment protection insurance (PPI) | Not upheld |
| DRN-9889749 | 2017-05-15T00:00:00+00:00 | Marsden Building Society | mortgage payment protection insurance (MPPI) | Not upheld |