All claim types for MARKS AND SPENCER FINANCIAL SERVICES PLC
6 claim types appearing in Ombudsman decisions involving MARKS AND SPENCER FINANCIAL SERVICES PLC.
All claim types for MARKS AND SPENCER FINANCIAL SERVICES PLC
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 8 | 2 | 0 | 6 | 25% |
| 2 | Credit file / adverse marker disputes | 3 | 1 | 0 | 2 | 33% |
| 3 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |
| 4 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
| 5 | Complaints handling failures | 1 | 0 | 1 | 0 | 50% |
| 6 | Service failures generally | 1 | 0 | 0 | 1 | 0% |