Marks and Spencer Financial Services Plc (trading as M&S Bank): Ombudsman complaint record
4 published Financial Ombudsman decisions. 25% of them went the complainant's way.
At a glance
| Decisions published | 4 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 3 |
| Uphold rate | 25% |
| Last 30 days | 4 |
| Last 12 months | 4 |
| First decision | 2026-05-27T00:00:00+00:00 |
| Most recent | 2026-06-15T00:00:00+00:00 |
Most common claim types
No decisions in this period.
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Credit card | 2 | 1 | 0 | 1 | 50% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6281365 | 2026-06-15T00:00:00+00:00 | Marks and Spencer Financial Services PLC (trading as M&S Bank) | credit card | Not upheld |
| DRN-6381554 | 2026-06-08T00:00:00+00:00 | Marks and Spencer Financial Services Plc (trading as M&S Bank) | credit card | Upheld |
| DRN-6401175 | 2026-06-03T00:00:00+00:00 | MARKS AND SPENCER FINANCIAL SERVICES PLC trading as M&S Bank | credit card | Not upheld |
| DRN-6325626 | 2026-05-27T00:00:00+00:00 | Marks and Spencer Financial Services Plc (trading as M&S Bank) | loan | Not upheld |