Market Harborough Building Society: Ombudsman complaint record
26 published Financial Ombudsman decisions. 35% of them went the complainant's way.
At a glance
| Decisions published | 26 |
|---|---|
| Upheld | 5 |
| Partially upheld | 8 |
| Not upheld | 13 |
| Uphold rate | 35% |
| Last 30 days | 1 |
| Last 12 months | 1 |
| First decision | 2013-09-06T00:00:00+00:00 |
| Most recent | 2026-06-17T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | PPI mis-selling | 13 | 1 | 4 | 8 | 23% |
| 2 | Mortgage administration / arrears handling | 3 | 0 | 2 | 1 | 33% |
| 3 | Service failures generally | 3 | 2 | 0 | 1 | 67% |
| 4 | Complaints handling failures | 2 | 0 | 1 | 1 | 25% |
| 5 | Other regulated complaint | 1 | 1 | 0 | 0 | 100% |
| 6 | Investment mis-selling | 1 | 1 | 0 | 0 | 100% |
| 7 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
| 8 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 9 | Account administration errors | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | PPI | 13 | 2 | 4 | 7 | 31% |
| 2 | Savings / ISA | 6 | 3 | 2 | 1 | 67% |
| 3 | Mortgage | 5 | 0 | 2 | 3 | 20% |
| 4 | Other regulated product | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6242490 | 2026-06-17T00:00:00+00:00 | Market Harborough Building Society | savings | Partially upheld |
| DRN-4908831 | 2024-07-16T00:00:00+00:00 | Market Harborough Building Society | savings account / bond account | Upheld |
| DRN-4545844 | 2024-02-02T00:00:00+00:00 | Market Harborough Building Society | savings account | Partially upheld |
| DRN-4273201 | 2024-01-08T00:00:00+00:00 | Market Harborough Building Society | savings | Not upheld |
| DRN-4349995 | 2023-09-18T00:00:00+00:00 | Market Harborough Building Society | savings - fixed rate bond | Upheld |
| DRN-3478518 | 2022-05-13T00:00:00+00:00 | Market Harborough Building Society | bridging loan | Not upheld |
| DRN-2522476 | 2021-03-11T00:00:00+00:00 | Market Harborough Building Society | mortgage | Partially upheld |
| DRN-2184416 | 2020-10-12T00:00:00+00:00 | Market Harborough Building Society | mortgage payment protection insurance (PPI) | Not upheld |