Markel International Insurance Company Limited: Ombudsman complaint record
35 published Financial Ombudsman decisions. 17% of them went the complainant's way.
At a glance
| Decisions published | 35 |
|---|---|
| Upheld | 5 |
| Partially upheld | 2 |
| Not upheld | 28 |
| Uphold rate | 17% |
| Last 30 days | 0 |
| Last 12 months | 5 |
| First decision | 2015-05-07T00:00:00+00:00 |
| Most recent | 2026-05-04T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 14 | 4 | 0 | 10 | 29% |
| 2 | Travel / life insurance claim disputes | 9 | 1 | 0 | 8 | 11% |
| 3 | Other regulated complaint | 3 | 0 | 0 | 3 | 0% |
| 4 | Motor insurance, claim handling | 3 | 0 | 1 | 2 | 17% |
| 5 | Unknown / needs review | 2 | 0 | 0 | 2 | 0% |
| 6 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 7 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
| 8 | Motor insurance, total loss valuation | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 34 | 5 | 1 | 28 | 16% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6191288 | 2026-05-04T00:00:00+00:00 | Markel International Insurance Company Limited | commercial legal expenses insurance | Partially upheld |
| DRN-6220614 | 2026-03-17T00:00:00+00:00 | Markel International Insurance Company Limited | legal expenses insurance | Upheld |
| DRN-5960783 | 2025-12-15T00:00:00+00:00 | Markel International Insurance Company Limited | commercial legal expenses insurance | Not upheld |
| DRN-5759165 | 2025-09-11T00:00:00+00:00 | Markel International Insurance Company Limited | legal expenses insurance | Not upheld |
| DRN-5595615 | 2025-08-12T00:00:00+00:00 | Markel International Insurance Company Limited | legal expenses insurance | Not upheld |
| DRN-5398873 | 2025-03-20T00:00:00+00:00 | Markel International Insurance Company Limited | commercial liability insurance | Not upheld |
| DRN-5263996 | 2025-01-16T00:00:00+00:00 | Markel International Insurance Company Limited | insurance | Upheld |
| DRN-5008374 | 2024-09-20T00:00:00+00:00 | Markel International Insurance Company Limited | business protection insurance | Upheld |