Mallard Leasing Limited: Ombudsman complaint record
38 published Financial Ombudsman decisions. 58% of them went the complainant's way.
At a glance
| Decisions published | 38 |
|---|---|
| Upheld | 19 |
| Partially upheld | 6 |
| Not upheld | 13 |
| Uphold rate | 58% |
| Last 30 days | 1 |
| Last 12 months | 2 |
| First decision | 2013-04-19T00:00:00+00:00 |
| Most recent | 2026-06-24T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | PPI mis-selling | 14 | 9 | 0 | 5 | 64% |
| 2 | Goods and services under S75 | 13 | 7 | 4 | 2 | 69% |
| 3 | Irresponsible lending | 5 | 2 | 1 | 2 | 50% |
| 4 | Mortgage administration / arrears handling | 2 | 0 | 0 | 2 | 0% |
| 5 | Unknown / needs review | 1 | 1 | 0 | 0 | 100% |
| 6 | Debt collection practices | 1 | 0 | 1 | 0 | 50% |
| 7 | Travel / life insurance claim disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor finance (PCP / HP) | 21 | 9 | 6 | 6 | 57% |
| 2 | PPI | 15 | 10 | 0 | 5 | 67% |
| 3 | Life / income protection | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6270274 | 2026-06-24T00:00:00+00:00 | Mallard Leasing Limited | hire purchase agreement (car finance) | Upheld |
| DRN-6018233 | 2025-12-12T00:00:00+00:00 | Mallard Leasing Limited | car finance | Not upheld |
| DRN-5062853 | 2025-03-20T00:00:00+00:00 | Mallard Leasing Limited | hire purchase agreement | Partially upheld |
| DRN-4610447 | 2024-06-07T00:00:00+00:00 | Mallard Leasing Limited | hire purchase agreement | Partially upheld |
| DRN-4426339 | 2024-02-05T00:00:00+00:00 | Mallard Leasing Limited | hire purchase agreement | Upheld |
| DRN-3502074 | 2022-07-08T00:00:00+00:00 | Mallard Leasing Limited | hire purchase agreement | Partially upheld |
| DRN-3284530 | 2022-04-08T00:00:00+00:00 | Mallard Leasing Limited | hire purchase agreement | Not upheld |
| DRN-2978010 | 2022-01-25T00:00:00+00:00 | Mallard Leasing Limited | hire purchase agreement (motor finance) | Not upheld |