Veste

Madison CF UK Limited trading as 118 118 Money: Ombudsman complaint record

20 published Financial Ombudsman decisions. 2% of them went the complainant's way.

At a glance

Decisions published20
Upheld0
Partially upheld1
Not upheld19
Uphold rate2%
Last 30 days6
Last 12 months20
First decision2026-04-02T00:00:00+00:00
Most recent2026-06-09T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Personal loan1800180%
2Credit card201125%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62776342026-06-09T00:00:00+00:00Madison CF UK Limited (trading as 118 118 Money)personal loanNot upheld
DRN-64047342026-06-08T00:00:00+00:00Madison CF UK Limited, trading as 118 118 MoneyloanNot upheld
DRN-63014882026-06-08T00:00:00+00:00Madison CF UK Limited trading as 118 118 MoneyloanNot upheld
DRN-63826372026-06-02T00:00:00+00:00Madison CF UK Limited trading as 118 118 MoneyloanNot upheld
DRN-63355272026-06-02T00:00:00+00:00Madison CF UK Limited trading as 118 118 Moneypersonal loanNot upheld
DRN-63808802026-05-28T00:00:00+00:00Madison CF UK Limited trading as 118 118 Moneypersonal loanNot upheld
DRN-63339732026-05-14T00:00:00+00:00Madison CF UK Limited trading as 118 118 Moneypersonal loanNot upheld
DRN-62438232026-05-14T00:00:00+00:00Madison CF UK Limited trading as 118 118 Moneypersonal loanNot upheld