M & G Securities Limited: Ombudsman complaint record
30 published Financial Ombudsman decisions. 18% of them went the complainant's way.
At a glance
| Decisions published | 30 |
|---|---|
| Upheld | 4 |
| Partially upheld | 3 |
| Not upheld | 23 |
| Uphold rate | 18% |
| Last 30 days | 1 |
| Last 12 months | 5 |
| First decision | 2017-02-09T00:00:00+00:00 |
| Most recent | 2026-06-01T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 7 | 0 | 3 | 4 | 21% |
| 2 | Investment mis-selling | 6 | 0 | 0 | 6 | 0% |
| 3 | ISA / savings administration | 5 | 1 | 0 | 4 | 20% |
| 4 | Service failures generally | 3 | 1 | 0 | 2 | 33% |
| 5 | Complaints handling failures | 3 | 2 | 0 | 1 | 67% |
| 6 | Account closure without notice | 2 | 0 | 0 | 2 | 0% |
| 7 | General financial advice | 1 | 0 | 0 | 1 | 0% |
| 8 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |
| 9 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment | 27 | 4 | 3 | 20 | 20% |
| 2 | Savings / ISA | 3 | 0 | 0 | 3 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6382738 | 2026-06-01T00:00:00+00:00 | M & G Securities Limited | investment account | Not upheld |
| DRN-5840357 | 2025-12-04T00:00:00+00:00 | M & G Securities Limited | stocks and shares ISA | Not upheld |
| DRN-5462156 | 2025-11-25T00:00:00+00:00 | M & G Securities Limited | investment account | Upheld |
| DRN-5375858 | 2025-09-04T00:00:00+00:00 | M & G Securities Limited | investment fund | Not upheld |
| DRN-5273942 | 2025-07-25T00:00:00+00:00 | M & G Securities Limited | stocks and shares ISA | Not upheld |
| DRN-5056810 | 2025-04-14T00:00:00+00:00 | M & G Securities Limited | ISA (stocks and shares) | Upheld |
| DRN-5024019 | 2024-12-09T00:00:00+00:00 | M & G Securities Limited | stocks and shares Individual Savings Account (ISA) | Partially upheld |
| DRN-4289982 | 2024-03-21T00:00:00+00:00 | M & G Securities Limited | investment accounts (OEIC and stocks and shares ISA) | Not upheld |