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LUMON PAY LTD: Ombudsman complaint record

2 published Financial Ombudsman decisions. 0% of them went the complainant's way.

At a glance

Decisions published2
Upheld0
Partially upheld0
Not upheld2
Uphold rate0%
Last 30 days1
Last 12 months2
First decision2026-02-02T00:00:00+00:00
Most recent2026-06-24T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1General financial advice10010%
2Other regulated complaint10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated product20020%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63396632026-06-24T00:00:00+00:00Lumon Pay Ltdforeign exchange (FX) forward contractNot upheld
DRN-60552192026-02-02T00:00:00+00:00LUMON PAY LTDcurrency exchange / money transfer serviceNot upheld