Veste

Liberty Mutual Insurance Europe SE: Ombudsman complaint record

46 published Financial Ombudsman decisions. 32% of them went the complainant's way.

At a glance

Decisions published46
Upheld12
Partially upheld5
Not upheld29
Uphold rate32%
Last 30 days0
Last 12 months2
First decision2018-09-28T00:00:00+00:00
Most recent2026-04-30T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Home insurance claim disputes21441329%
2Other regulated complaint70070%
3Service failures generally650183%
4Travel / life insurance claim disputes610517%
5Motor insurance, claim handling421162%
6Account administration errors10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated product391142433%
2Home insurance611425%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62667522026-04-30T00:00:00+00:00Liberty Mutual Insurance Europe SEbuildings insuranceNot upheld
DRN-58289662025-12-21T00:00:00+00:00Liberty Mutual Insurance Europe SEinsuranceUpheld
DRN-51132792025-01-09T00:00:00+00:00Liberty Mutual Insurance Europe SEcommercial insuranceNot upheld
DRN-47832132024-05-16T00:00:00+00:00Liberty Mutual Insurance Europe SEinsuranceUpheld
DRN-46852372024-05-10T00:00:00+00:00Liberty Mutual Insurance Europe SEinsuranceNot upheld
DRN-46931172024-03-22T00:00:00+00:00Liberty Mutual Insurance Europe SEprofessional indemnity insurancePartially upheld
DRN-44252922023-10-31T00:00:00+00:00Liberty Mutual Insurance Europe SEinsuranceNot upheld
DRN-36656692022-09-23T00:00:00+00:00Liberty Mutual Insurance Europe SEbusiness interruption insurancePartially upheld