Lenvi Servicing Limited: Ombudsman complaint record
28 published Financial Ombudsman decisions. 48% of them went the complainant's way.
At a glance
| Decisions published | 28 |
|---|---|
| Upheld | 12 |
| Partially upheld | 3 |
| Not upheld | 13 |
| Uphold rate | 48% |
| Last 30 days | 1 |
| Last 12 months | 20 |
| First decision | 2024-09-30T00:00:00+00:00 |
| Most recent | 2026-06-15T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 12 | 4 | 1 | 7 | 38% |
| 2 | Service failures generally | 8 | 4 | 2 | 2 | 62% |
| 3 | Mortgage administration / arrears handling | 5 | 3 | 0 | 2 | 60% |
| 4 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 27 | 12 | 3 | 12 | 50% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6372163 | 2026-06-15T00:00:00+00:00 | Lenvi Servicing Limited | mortgage - help to buy shared equity loan | Upheld |
| DRN-6245889 | 2026-04-14T00:00:00+00:00 | Lenvi Servicing Limited | mortgage - Help to Buy loan | Not upheld |
| DRN-6225147 | 2026-03-16T00:00:00+00:00 | Lenvi Servicing Limited | help to buy shared equity loan | Not upheld |
| DRN-5884723 | 2026-02-09T00:00:00+00:00 | Lenvi Servicing Limited | shared equity loan (help to buy scheme) | Not upheld |
| DRN-6076106 | 2026-01-22T00:00:00+00:00 | Lenvi Servicing Limited | mortgage - shared equity loan (Help to Buy) | Upheld |
| DRN-5974603 | 2026-01-08T00:00:00+00:00 | Lenvi Servicing Limited | mortgage - help to buy shared equity loan | Upheld |
| DRN-6041898 | 2025-12-29T00:00:00+00:00 | Lenvi Servicing Limited | mortgage | Not upheld |
| DRN-5975994 | 2025-11-25T00:00:00+00:00 | Lenvi Servicing Limited | shared equity loan (help to buy scheme) | Upheld |