Lemonade Insurance N.V.: Ombudsman complaint record
10 published Financial Ombudsman decisions. 10% of them went the complainant's way.
At a glance
| Decisions published | 10 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 9 |
| Uphold rate | 10% |
| Last 30 days | 0 |
| Last 12 months | 5 |
| First decision | 2024-07-21T00:00:00+00:00 |
| Most recent | 2026-05-08T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 6 | 0 | 0 | 6 | 0% |
| 2 | Travel / life insurance claim disputes | 2 | 1 | 0 | 1 | 50% |
| 3 | Motor insurance, claim handling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance | 8 | 0 | 0 | 8 | 0% |
| 2 | Other regulated product | 2 | 1 | 0 | 1 | 50% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6346777 | 2026-05-08T00:00:00+00:00 | Lemonade Insurance N.V | home insurance | Not upheld |
| DRN-6060851 | 2026-01-22T00:00:00+00:00 | Lemonade Insurance N.V. | home insurance | Not upheld |
| DRN-5973417 | 2025-12-29T00:00:00+00:00 | Lemonade Insurance N.V. | insurance | Not upheld |
| DRN-5708430 | 2025-10-20T00:00:00+00:00 | Lemonade Insurance N.V. | contents insurance | Not upheld |
| DRN-5823895 | 2025-10-16T00:00:00+00:00 | Lemonade Insurance N.V. | home contents insurance | Not upheld |
| DRN-5570579 | 2025-06-09T00:00:00+00:00 | Lemonade Insurance N.V. | home insurance | Not upheld |
| DRN-5574719 | 2025-05-23T00:00:00+00:00 | Lemonade Insurance N.V. | contents insurance | Not upheld |
| DRN-4952064 | 2024-08-07T00:00:00+00:00 | Lemonade Insurance N.V. | contents insurance | Not upheld |