All claim types for Lantern Debt Recovery Services Ltd
9 claim types appearing in Ombudsman decisions involving Lantern Debt Recovery Services Ltd.
All claim types for Lantern Debt Recovery Services Ltd
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Debt collection practices | 35 | 7 | 0 | 28 | 20% |
| 2 | Credit file / adverse marker disputes | 12 | 2 | 0 | 10 | 17% |
| 3 | Account administration errors | 8 | 1 | 0 | 7 | 12% |
| 4 | Irresponsible lending | 7 | 1 | 1 | 5 | 21% |
| 5 | Other regulated complaint | 7 | 1 | 0 | 6 | 14% |
| 6 | Complaints handling failures | 1 | 0 | 0 | 1 | 0% |
| 7 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |
| 8 | Account closure without notice | 1 | 1 | 0 | 0 | 100% |
| 9 | Service failures generally | 1 | 0 | 1 | 0 | 50% |