Lantern Debt Recovery Services Limited: Ombudsman complaint record
28 published Financial Ombudsman decisions. 4% of them went the complainant's way.
At a glance
| Decisions published | 28 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 27 |
| Uphold rate | 4% |
| Last 30 days | 2 |
| Last 12 months | 27 |
| First decision | 2025-03-20T00:00:00+00:00 |
| Most recent | 2026-06-09T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Debt collection practices | 8 | 0 | 0 | 8 | 0% |
| 2 | Account administration errors | 6 | 0 | 0 | 6 | 0% |
| 3 | Other regulated complaint | 5 | 0 | 0 | 5 | 0% |
| 4 | Credit file / adverse marker disputes | 4 | 1 | 0 | 3 | 25% |
| 5 | Irresponsible lending | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 17 | 0 | 0 | 17 | 0% |
| 2 | Personal loan | 6 | 0 | 0 | 6 | 0% |
| 3 | Guarantor loan | 2 | 1 | 0 | 1 | 50% |
| 4 | Credit card | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6286262 | 2026-06-09T00:00:00+00:00 | Lantern Debt Recovery Services Limited | debt recovery services | Not upheld |
| DRN-6203217 | 2026-06-09T00:00:00+00:00 | Lantern Debt Recovery Services Limited | debt collection / credit account | Not upheld |
| DRN-6273609 | 2026-05-08T00:00:00+00:00 | Lantern Debt Recovery Services Limited | debt recovery services | Not upheld |
| DRN-6298478 | 2026-05-07T00:00:00+00:00 | Lantern Debt Recovery Services Limited | debt collection | Not upheld |
| DRN-5985672 | 2026-03-16T00:00:00+00:00 | Lantern Debt Recovery Services Limited | debt collection | Not upheld |
| DRN-6155148 | 2026-02-25T00:00:00+00:00 | Lantern Debt Recovery Services Limited | debt recovery services | Not upheld |
| DRN-6129763 | 2026-02-13T00:00:00+00:00 | Lantern Debt Recovery Services Limited | debt management services | Not upheld |
| DRN-6090810 | 2026-02-10T00:00:00+00:00 | Lantern Debt Recovery Services Limited | debt recovery services | Not upheld |