Klarna Financial Services UK Limited: Ombudsman complaint record
7 published Financial Ombudsman decisions. 0% of them went the complainant's way.
At a glance
| Decisions published | 7 |
|---|---|
| Upheld | 0 |
| Partially upheld | 0 |
| Not upheld | 7 |
| Uphold rate | 0% |
| Last 30 days | 1 |
| Last 12 months | 7 |
| First decision | 2025-10-23T00:00:00+00:00 |
| Most recent | 2026-06-08T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 2 | 0 | 0 | 2 | 0% |
| 2 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |
| 3 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 4 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
| 5 | Irresponsible lending | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 5 | 0 | 0 | 5 | 0% |
| 2 | Buy-now-pay-later | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6170167 | 2026-06-08T00:00:00+00:00 | Klarna Financial Services UK Limited | personal loan | Not upheld |
| DRN-6120528 | 2026-03-31T00:00:00+00:00 | Klarna Financial Services UK Limited | fixed-sum loan | Not upheld |
| DRN-6131638 | 2026-02-18T00:00:00+00:00 | Klarna Financial Services UK Limited | fixed-sum loan | Not upheld |
| DRN-6052229 | 2026-01-12T00:00:00+00:00 | Klarna Financial Services UK Limited | Buy Now Pay Later / Fixed Sum Loan | Not upheld |
| DRN-5764204 | 2026-01-07T00:00:00+00:00 | Klarna Financial Services UK Limited | point of sale loan | Not upheld |
| DRN-5992423 | 2025-12-23T00:00:00+00:00 | Klarna Financial Services UK Limited | credit agreement / fixed sum loan | Not upheld |
| DRN-5805508 | 2025-10-23T00:00:00+00:00 | Klarna Financial Services UK Limited | buy now pay later / credit | Not upheld |