Janus Henderson Fund Management UK Limited: Ombudsman complaint record
12 published Financial Ombudsman decisions. 29% of them went the complainant's way.
At a glance
| Decisions published | 12 |
|---|---|
| Upheld | 2 |
| Partially upheld | 3 |
| Not upheld | 7 |
| Uphold rate | 29% |
| Last 30 days | 0 |
| Last 12 months | 5 |
| First decision | 2022-07-14T00:00:00+00:00 |
| Most recent | 2026-04-21T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 3 | 0 | 3 | 0 | 50% |
| 2 | Investment mis-selling | 3 | 0 | 0 | 3 | 0% |
| 3 | Service failures generally | 2 | 1 | 0 | 1 | 50% |
| 4 | Complaints handling failures | 1 | 1 | 0 | 0 | 100% |
| 5 | ISA / savings administration | 1 | 0 | 0 | 1 | 0% |
| 6 | Motor finance commission (DCA) | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment | 11 | 2 | 3 | 6 | 32% |
| 2 | Savings / ISA | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6262911 | 2026-04-21T00:00:00+00:00 | Janus Henderson Fund Management UK Limited | investment account | Not upheld |
| DRN-6058577 | 2026-03-06T00:00:00+00:00 | Janus Henderson Fund Management UK Limited | investment | Partially upheld |
| DRN-5832771 | 2025-10-01T00:00:00+00:00 | Janus Henderson Fund Management UK Limited | investment funds | Not upheld |
| DRN-5797737 | 2025-09-04T00:00:00+00:00 | Janus Henderson Fund Management UK Limited | investment | Partially upheld |
| DRN-5168932 | 2025-07-17T00:00:00+00:00 | Janus Henderson Fund Management UK Limited | investment fund | Not upheld |
| DRN-4879473 | 2024-12-18T00:00:00+00:00 | Janus Henderson Fund Management UK Limited | investment fund management | Not upheld |
| DRN-5166873 | 2024-11-25T00:00:00+00:00 | Janus Henderson Fund Management UK Limited | investment (ISA) | Partially upheld |
| DRN-4651035 | 2024-02-28T00:00:00+00:00 | Janus Henderson Fund Management UK Limited | investment | Upheld |