JAMES HAY ADMINISTRATION COMPANY LIMITED: Ombudsman complaint record
9 published Financial Ombudsman decisions. 33% of them went the complainant's way.
At a glance
| Decisions published | 9 |
|---|---|
| Upheld | 2 |
| Partially upheld | 2 |
| Not upheld | 5 |
| Uphold rate | 33% |
| Last 30 days | 2 |
| Last 12 months | 9 |
| First decision | 2025-09-03T00:00:00+00:00 |
| Most recent | 2026-06-09T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment mis-selling | 3 | 0 | 0 | 3 | 0% |
| 2 | Pension transfer advice | 2 | 1 | 1 | 0 | 75% |
| 3 | ISA / savings administration | 1 | 1 | 0 | 0 | 100% |
| 4 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Pension | 8 | 2 | 2 | 4 | 38% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6253548 | 2026-06-09T00:00:00+00:00 | James Hay Administration Company Limited | pension | Partially upheld |
| DRN-6296650 | 2026-05-28T00:00:00+00:00 | James Hay Administration Company Limited | pension | Not upheld |
| DRN-6158440 | 2026-02-17T00:00:00+00:00 | JAMES HAY ADMINISTRATION COMPANY LIMITED | pension (SIPP) | Upheld |
| DRN-6043709 | 2026-01-28T00:00:00+00:00 | JAMES HAY ADMINISTRATION COMPANY LIMITED | pension | Upheld |
| DRN-6080092 | 2026-01-15T00:00:00+00:00 | JAMES HAY ADMINISTRATION COMPANY LIMITED | pension | Partially upheld |
| DRN-6013558 | 2025-12-16T00:00:00+00:00 | JAMES HAY ADMINISTRATION COMPANY LIMITED | pension | Not upheld |
| DRN-6013551 | 2025-12-16T00:00:00+00:00 | JAMES HAY ADMINISTRATION COMPANY LIMITED | pension | Not upheld |
| DRN-5791640 | 2025-09-11T00:00:00+00:00 | JAMES HAY ADMINISTRATION COMPANY LIMITED | pension | Not upheld |