Iwoca Ltd: Ombudsman complaint record
17 published Financial Ombudsman decisions. 3% of them went the complainant's way.
At a glance
| Decisions published | 17 |
|---|---|
| Upheld | 0 |
| Partially upheld | 1 |
| Not upheld | 16 |
| Uphold rate | 3% |
| Last 30 days | 3 |
| Last 12 months | 7 |
| First decision | 2018-03-14T00:00:00+00:00 |
| Most recent | 2026-06-12T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 6 | 0 | 0 | 6 | 0% |
| 2 | Other regulated complaint | 3 | 0 | 0 | 3 | 0% |
| 3 | Debt collection practices | 2 | 0 | 1 | 1 | 25% |
| 4 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 5 | Guarantor loan complaints | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 9 | 0 | 1 | 8 | 6% |
| 2 | Personal loan | 5 | 0 | 0 | 5 | 0% |
| 3 | Credit card | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6377511 | 2026-06-12T00:00:00+00:00 | Iwoca Ltd | business loan | Not upheld |
| DRN-5873469 | 2026-06-08T00:00:00+00:00 | Iwoca Ltd | flexible loan | Not upheld |
| DRN-6290695 | 2026-05-19T00:00:00+00:00 | Iwoca Ltd | business credit facility | Not upheld |
| DRN-6349483 | 2026-05-11T00:00:00+00:00 | IWOCA Ltd | business loan | Not upheld |
| DRN-5941756 | 2025-11-11T00:00:00+00:00 | Iwoca Ltd | business credit facility with personal guarantee | Not upheld |
| DRN-5839268 | 2025-09-24T00:00:00+00:00 | Iwoca Ltd | unsecured loan / revolving credit facility | Not upheld |
| DRN-5828093 | 2025-09-24T00:00:00+00:00 | Iwoca Ltd | business loan with personal guarantee | Not upheld |
| DRN-4939473 | 2024-10-09T00:00:00+00:00 | Iwoca Ltd | loan | Not upheld |