INSURE & GO INSURANCE SERVICES LIMITED: Ombudsman complaint record
5 published Financial Ombudsman decisions. 10% of them went the complainant's way.
At a glance
| Decisions published | 5 |
|---|---|
| Upheld | 0 |
| Partially upheld | 1 |
| Not upheld | 4 |
| Uphold rate | 10% |
| Last 30 days | 1 |
| Last 12 months | 5 |
| First decision | 2025-09-17T00:00:00+00:00 |
| Most recent | 2026-06-03T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 2 | PPI mis-selling | 1 | 0 | 0 | 1 | 0% |
| 3 | Service failures generally | 1 | 0 | 1 | 0 | 50% |
| 4 | Travel / life insurance claim disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel insurance | 5 | 0 | 1 | 4 | 10% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6378000 | 2026-06-03T00:00:00+00:00 | Insure & Go Insurance Services Limited | travel insurance | Not upheld |
| DRN-6163277 | 2026-02-26T00:00:00+00:00 | INSURE & GO INSURANCE SERVICES LIMITED | travel insurance | Not upheld |
| DRN-5947083 | 2026-02-25T00:00:00+00:00 | INSURE & GO INSURANCE SERVICES LIMITED | travel insurance | Not upheld |
| DRN-5772457 | 2025-09-18T00:00:00+00:00 | INSURE & GO INSURANCE SERVICES LIMITED | travel insurance | Partially upheld |
| DRN-5660006 | 2025-09-17T00:00:00+00:00 | INSURE & GO INSURANCE SERVICES LIMITED | travel insurance | Not upheld |