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Inclusive Finance Limited trading as Creditspring: Ombudsman complaint record

10 published Financial Ombudsman decisions. 30% of them went the complainant's way.

At a glance

Decisions published10
Upheld3
Partially upheld0
Not upheld7
Uphold rate30%
Last 30 days4
Last 12 months10
First decision2026-04-15T00:00:00+00:00
Most recent2026-06-15T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Personal loan710614%
2Other regulated product210150%
3Payday / short-term credit1100100%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-64182062026-06-15T00:00:00+00:00Inclusive Finance Limited trading as Creditspringcredit agreementNot upheld
DRN-61472292026-06-11T00:00:00+00:00Inclusive Finance Limited, trading as CreditspringloanNot upheld
DRN-63600392026-06-08T00:00:00+00:00Inclusive Finance Limited trading as CreditspringloanNot upheld
DRN-62628692026-06-03T00:00:00+00:00Inclusive Finance Limited, trading as Creditspringpersonal loanNot upheld
DRN-63082522026-05-11T00:00:00+00:00Inclusive Finance Limited trading as Creditspringshort term loanUpheld
DRN-63507182026-05-11T00:00:00+00:00Inclusive Finance Limited trading as Creditspringcredit facility / personal loanNot upheld
DRN-63051262026-04-27T00:00:00+00:00Inclusive Finance Limited trading as Creditspringfixed sum loanNot upheld
DRN-62761272026-04-22T00:00:00+00:00Inclusive Finance Limited trading as CreditspringloanUpheld