All claim types for ICICI Bank UK Plc
11 claim types appearing in Ombudsman decisions involving ICICI Bank UK Plc.
All claim types for ICICI Bank UK Plc
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 14 | 1 | 2 | 11 | 14% |
| 2 | Account administration errors | 10 | 3 | 0 | 7 | 30% |
| 3 | Fraud reimbursement (APP scams) | 9 | 1 | 1 | 7 | 17% |
| 4 | Account closure without notice | 4 | 0 | 1 | 3 | 12% |
| 5 | ISA / savings administration | 2 | 0 | 0 | 2 | 0% |
| 6 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 7 | Guarantor loan complaints | 1 | 1 | 0 | 0 | 100% |
| 8 | Complaints handling failures | 1 | 0 | 1 | 0 | 50% |
| 9 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 10 | Card / payment disputes | 1 | 0 | 1 | 0 | 50% |
| 11 | Investment mis-selling | 1 | 0 | 0 | 1 | 0% |