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HSBC UK Bank Plc trading as M&S Bank: Ombudsman complaint record

2 published Financial Ombudsman decisions. 0% of them went the complainant's way.

At a glance

Decisions published2
Upheld0
Partially upheld0
Not upheld2
Uphold rate0%
Last 30 days2
Last 12 months2
First decision2026-06-19T00:00:00+00:00
Most recent2026-06-29T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Fraud reimbursement (APP scams)10010%
2Irresponsible lending10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Credit card20020%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63995592026-06-29T00:00:00+00:00HSBC UK Bank Plc trading as M&S Bankcredit cardNot upheld
DRN-64304612026-06-19T00:00:00+00:00HSBC UK Bank Plc trading as M&S Bankcredit cardNot upheld