HSBC UK Bank Plc trading as first direct bank: Ombudsman complaint record
4 published Financial Ombudsman decisions. 12% of them went the complainant's way.
At a glance
| Decisions published | 4 |
|---|---|
| Upheld | 0 |
| Partially upheld | 1 |
| Not upheld | 3 |
| Uphold rate | 12% |
| Last 30 days | 0 |
| Last 12 months | 4 |
| First decision | 2026-03-19T00:00:00+00:00 |
| Most recent | 2026-04-30T00:00:00+00:00 |
Most common claim types
No decisions in this period.
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Current account | 2 | 0 | 0 | 2 | 0% |
| 2 | Personal loan | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6038616 | 2026-04-30T00:00:00+00:00 | HSBC UK Bank Plc (trading as first direct bank) | debit card | Not upheld |
| DRN-6285375 | 2026-04-13T00:00:00+00:00 | HSBC UK Bank Plc trading as first direct bank | stocks and shares ISA | Partially upheld |
| DRN-6072642 | 2026-04-01T00:00:00+00:00 | HSBC UK Bank Plc trading as First Direct Bank | loan | Not upheld |
| DRN-6040704 | 2026-03-19T00:00:00+00:00 | HSBC UK Bank Plc trading as first direct bank | current account | Not upheld |