Veste

HSBC UK Bank Plc trading as first direct: Ombudsman complaint record

31 published Financial Ombudsman decisions. 16% of them went the complainant's way.

At a glance

Decisions published31
Upheld5
Partially upheld0
Not upheld26
Uphold rate16%
Last 30 days16
Last 12 months31
First decision2026-04-01T00:00:00+00:00
Most recent2026-06-12T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Current account620433%
2Credit card20020%
3Personal loan20020%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62277852026-06-12T00:00:00+00:00HSBC UK Bank Plc trading as First Directpersonal loanNot upheld
DRN-63358452026-06-12T00:00:00+00:00HSBC UK Bank Plc trading as first directcredit cardNot upheld
DRN-62262432026-06-10T00:00:00+00:00HSBC UK Bank Plc trading as First DirectloanNot upheld
DRN-60696352026-06-09T00:00:00+00:00HSBC UK Bank Plc trading as first directcurrent accountNot upheld
DRN-64065712026-06-04T00:00:00+00:00HSBC UK Bank plc trading as First Directcurrent accountUpheld
DRN-63357802026-06-04T00:00:00+00:00HSBC UK Bank Plc trading as First Directcurrent accountNot upheld
DRN-63295462026-06-03T00:00:00+00:00HSBC UK Bank Plc trading as First Directcurrent accountNot upheld
DRN-63546652026-06-03T00:00:00+00:00HSBC UK Bank PLC trading as First Directcurrent accountUpheld