HSB Engineering Insurance Limited: Ombudsman complaint record
16 published Financial Ombudsman decisions. 38% of them went the complainant's way.
At a glance
| Decisions published | 16 |
|---|---|
| Upheld | 5 |
| Partially upheld | 2 |
| Not upheld | 9 |
| Uphold rate | 38% |
| Last 30 days | 1 |
| Last 12 months | 5 |
| First decision | 2016-05-16T00:00:00+00:00 |
| Most recent | 2026-07-01T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 6 | 2 | 0 | 4 | 33% |
| 2 | Travel / life insurance claim disputes | 3 | 1 | 0 | 2 | 33% |
| 3 | GAP / warranty insurance mis-selling | 2 | 0 | 1 | 1 | 25% |
| 4 | Motor insurance, claim handling | 1 | 0 | 0 | 1 | 0% |
| 5 | Service failures generally | 1 | 1 | 0 | 0 | 100% |
| 6 | Mortgage administration / arrears handling | 1 | 0 | 0 | 1 | 0% |
| 7 | Investment mis-selling | 1 | 1 | 0 | 0 | 100% |
| 8 | Complaints handling failures | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 13 | 3 | 2 | 8 | 31% |
| 2 | Home insurance | 3 | 2 | 0 | 1 | 67% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6377239 | 2026-07-01T00:00:00+00:00 | HSB Engineering Insurance Limited | insurance | Not upheld |
| DRN-6221826 | 2026-03-16T00:00:00+00:00 | HSB Engineering Insurance Limited | insurance | Not upheld |
| DRN-6151825 | 2026-02-13T00:00:00+00:00 | HSB Engineering Insurance Limited | insurance | Upheld |
| DRN-6108749 | 2026-01-27T00:00:00+00:00 | HSB Engineering Insurance Limited | building guarantee insurance | Upheld |
| DRN-5618250 | 2025-10-26T00:00:00+00:00 | HSB Engineering Insurance Limited | insurance — building guarantee/warranty | Upheld |
| DRN-5357536 | 2025-03-20T00:00:00+00:00 | HSB Engineering Insurance Limited | insurance | Partially upheld |
| DRN-5109736 | 2024-12-31T00:00:00+00:00 | HSB Engineering Insurance Limited | insurance | Not upheld |
| DRN-4924713 | 2024-12-03T00:00:00+00:00 | HSB Engineering Insurance Limited | insurance | Not upheld |