Howden UK Brokers Limited: Ombudsman complaint record
5 published Financial Ombudsman decisions. 30% of them went the complainant's way.
At a glance
| Decisions published | 5 |
|---|---|
| Upheld | 1 |
| Partially upheld | 1 |
| Not upheld | 3 |
| Uphold rate | 30% |
| Last 30 days | 1 |
| Last 12 months | 3 |
| First decision | 2024-09-18T00:00:00+00:00 |
| Most recent | 2026-05-26T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 2 | 0 | 0 | 2 | 0% |
| 2 | Investment mis-selling | 1 | 0 | 0 | 1 | 0% |
| 3 | Motor insurance, claim handling | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 3 | 0 | 1 | 2 | 17% |
| 2 | Home insurance | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6285674 | 2026-05-26T00:00:00+00:00 | Howden UK Brokers Limited | contents insurance | Upheld |
| DRN-5832292 | 2025-09-30T00:00:00+00:00 | Howden UK Brokers Limited | insurance | Not upheld |
| DRN-5785461 | 2025-09-16T00:00:00+00:00 | Howden UK Brokers Limited | insurance | Partially upheld |
| DRN-5337687 | 2025-03-28T00:00:00+00:00 | Howden UK Brokers Limited | home insurance | Not upheld |
| DRN-4990409 | 2024-09-18T00:00:00+00:00 | Howden UK Brokers Limited | marine insurance | Not upheld |