Veste

Hood Travel Limited: Ombudsman complaint record

7 published Financial Ombudsman decisions. 43% of them went the complainant's way.

At a glance

Decisions published7
Upheld3
Partially upheld0
Not upheld4
Uphold rate43%
Last 30 days0
Last 12 months3
First decision2017-06-20T00:00:00+00:00
Most recent2026-05-15T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Service failures generally30030%
2Motor insurance, claim handling1100100%
3Other regulated complaint10010%
4Travel / life insurance claim disputes1100100%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Travel insurance730443%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63480882026-05-15T00:00:00+00:00Hood Travel Limitedtravel insuranceUpheld
DRN-58474682025-10-28T00:00:00+00:00Hood Travel Limitedtravel insuranceNot upheld
DRN-56028522025-06-30T00:00:00+00:00Hood Travel Limitedtravel insuranceNot upheld
DRN-18053012020-09-10T00:00:00+00:00Hood Travel Limitedtravel insuranceUpheld
DRN-20682022020-08-07T00:00:00+00:00Hood Travel Limitedtravel insuranceNot upheld
DRN-50425412018-10-16T00:00:00+00:00Hood Travel Limitedtravel insuranceUpheld
DRN-00111352017-06-20T00:00:00+00:00Hood Travel Limitedtravel insuranceNot upheld