Honeycomb Finance Limited: Ombudsman complaint record
48 published Financial Ombudsman decisions. 28% of them went the complainant's way.
At a glance
| Decisions published | 48 |
|---|---|
| Upheld | 13 |
| Partially upheld | 1 |
| Not upheld | 34 |
| Uphold rate | 28% |
| Last 30 days | 2 |
| Last 12 months | 15 |
| First decision | 2018-02-06T00:00:00+00:00 |
| Most recent | 2026-05-29T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 20 | 4 | 1 | 15 | 22% |
| 2 | Irresponsible lending | 11 | 4 | 0 | 7 | 36% |
| 3 | Other regulated complaint | 4 | 0 | 0 | 4 | 0% |
| 4 | Account administration errors | 3 | 2 | 0 | 1 | 67% |
| 5 | Service failures generally | 2 | 2 | 0 | 0 | 100% |
| 6 | Motor finance commission (DCA) | 2 | 0 | 0 | 2 | 0% |
| 7 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 35 | 11 | 1 | 23 | 33% |
| 2 | Other regulated product | 8 | 1 | 0 | 7 | 12% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6219086 | 2026-05-29T00:00:00+00:00 | Honeycomb Finance Limited | loan | Not upheld |
| DRN-6378969 | 2026-05-22T00:00:00+00:00 | Honeycomb Finance Limited | credit agreement (loan for timeshare purchase) | Upheld |
| DRN-6351708 | 2026-05-11T00:00:00+00:00 | Honeycomb Finance Limited | loan | Not upheld |
| DRN-6342074 | 2026-05-07T00:00:00+00:00 | Honeycomb Finance Limited | consumer credit agreement (loan for timeshare purchase) | Not upheld |
| DRN-6286104 | 2026-04-13T00:00:00+00:00 | Honeycomb Finance Limited | timeshare finance (fractional club membership) | Not upheld |
| DRN-5955343 | 2026-03-26T00:00:00+00:00 | Honeycomb Finance Limited | loan | Not upheld |
| DRN-6207899 | 2026-03-20T00:00:00+00:00 | Honeycomb Finance Limited | timeshare finance (credit agreement) | Not upheld |
| DRN-6223478 | 2026-03-18T00:00:00+00:00 | Honeycomb Finance Limited | timeshare finance (credit agreement) | Not upheld |