Hippo Vehicle Solutions Limited: Ombudsman complaint record
14 published Financial Ombudsman decisions. 11% of them went the complainant's way.
At a glance
| Decisions published | 14 |
|---|---|
| Upheld | 1 |
| Partially upheld | 1 |
| Not upheld | 12 |
| Uphold rate | 11% |
| Last 30 days | 1 |
| Last 12 months | 4 |
| First decision | 2015-11-03T00:00:00+00:00 |
| Most recent | 2026-06-10T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | PCP / HP mis-selling | 2 | 0 | 0 | 2 | 0% |
| 2 | Unknown / needs review | 2 | 0 | 1 | 1 | 25% |
| 3 | Other regulated complaint | 2 | 1 | 0 | 1 | 50% |
| 4 | Guarantor loan complaints | 1 | 0 | 0 | 1 | 0% |
| 5 | Irresponsible lending | 1 | 0 | 0 | 1 | 0% |
| 6 | PPI mis-selling | 1 | 0 | 0 | 1 | 0% |
| 7 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 8 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
| 9 | General financial advice | 1 | 0 | 0 | 1 | 0% |
| 10 | GAP / warranty insurance mis-selling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor finance (PCP / HP) | 13 | 1 | 1 | 11 | 12% |
| 2 | Other regulated product | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6411663 | 2026-06-10T00:00:00+00:00 | Hippo Vehicle Solutions Limited | car finance | Not upheld |
| DRN-5839970 | 2025-09-30T00:00:00+00:00 | Hippo Vehicle Solutions Limited | insurance | Not upheld |
| DRN-5501354 | 2025-09-03T00:00:00+00:00 | Hippo Vehicle Solutions Limited | credit broking / car finance | Not upheld |
| DRN-5494482 | 2025-07-08T00:00:00+00:00 | Hippo Vehicle Solutions Limited | hire purchase agreement | Not upheld |
| DRN-3661647 | 2023-01-06T00:00:00+00:00 | Hippo Vehicle Solutions Limited | conditional sale agreement (vehicle finance) | Upheld |
| DRN-3820850 | 2022-12-22T00:00:00+00:00 | Hippo Vehicle Solutions Limited | hire purchase agreement | Not upheld |
| DRN-3497387 | 2022-06-30T00:00:00+00:00 | Hippo Vehicle Solutions Limited | motor finance (hire agreement) | Not upheld |
| DRN-2332573 | 2021-09-15T00:00:00+00:00 | Hippo Vehicle Solutions Limited | car hire agreement / vehicle finance | Not upheld |