Health Shield Friendly Society Limited: Ombudsman complaint record
21 published Financial Ombudsman decisions. 26% of them went the complainant's way.
At a glance
| Decisions published | 21 |
|---|---|
| Upheld | 5 |
| Partially upheld | 1 |
| Not upheld | 15 |
| Uphold rate | 26% |
| Last 30 days | 1 |
| Last 12 months | 1 |
| First decision | 2014-02-14T00:00:00+00:00 |
| Most recent | 2026-06-17T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel / life insurance claim disputes | 9 | 0 | 1 | 8 | 6% |
| 2 | Home insurance claim disputes | 4 | 2 | 0 | 2 | 50% |
| 3 | Account administration errors | 4 | 1 | 0 | 3 | 25% |
| 4 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
| 5 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
| 6 | General financial advice | 1 | 1 | 0 | 0 | 100% |
| 7 | Other regulated complaint | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 17 | 4 | 1 | 12 | 26% |
| 2 | Payday / short-term credit | 4 | 1 | 0 | 3 | 25% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6273064 | 2026-06-17T00:00:00+00:00 | Health Shield Friendly Society Limited | health cash plan | Upheld |
| DRN-4636727 | 2024-03-15T00:00:00+00:00 | Health Shield Friendly Society Limited | health cash plan | Not upheld |
| DRN-4133335 | 2023-06-26T00:00:00+00:00 | Health Shield Friendly Society Limited | health cash policy | Not upheld |
| DRN-3794393 | 2022-11-08T00:00:00+00:00 | Health Shield Friendly Society Limited | private medical insurance | Not upheld |
| DRN-3685163 | 2022-11-07T00:00:00+00:00 | Health Shield Friendly Society Limited | private medical insurance | Not upheld |
| DRN-2813966 | 2021-06-24T00:00:00+00:00 | Health Shield Friendly Society Limited | health cash plan insurance | Not upheld |
| DRN-2277235 | 2021-05-18T00:00:00+00:00 | Health Shield Friendly Society Limited | health cash plan insurance | Upheld |
| DRN-2445504 | 2020-12-18T00:00:00+00:00 | Health Shield Friendly Society Limited | health cash plan insurance | Not upheld |