All claim types for Handelsbanken plc
11 claim types appearing in Ombudsman decisions involving Handelsbanken plc.
All claim types for Handelsbanken plc
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Fraud reimbursement (APP scams) | 13 | 2 | 2 | 9 | 23% |
| 2 | Mortgage administration / arrears handling | 6 | 0 | 1 | 5 | 8% |
| 3 | Other regulated complaint | 6 | 0 | 0 | 6 | 0% |
| 4 | Account administration errors | 5 | 1 | 1 | 3 | 30% |
| 5 | Service failures generally | 5 | 1 | 1 | 3 | 30% |
| 6 | Account closure without notice | 4 | 0 | 1 | 3 | 12% |
| 7 | Mortgage advice complaints | 3 | 0 | 0 | 3 | 0% |
| 8 | Irresponsible lending | 2 | 0 | 1 | 1 | 25% |
| 9 | Investment mis-selling | 1 | 1 | 0 | 0 | 100% |
| 10 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 11 | General financial advice | 1 | 0 | 0 | 1 | 0% |