Golden Charter Limited: Ombudsman complaint record
14 published Financial Ombudsman decisions. 11% of them went the complainant's way.
At a glance
| Decisions published | 14 |
|---|---|
| Upheld | 1 |
| Partially upheld | 1 |
| Not upheld | 12 |
| Uphold rate | 11% |
| Last 30 days | 0 |
| Last 12 months | 3 |
| First decision | 2022-10-19T00:00:00+00:00 |
| Most recent | 2026-05-06T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated complaint | 9 | 0 | 0 | 9 | 0% |
| 2 | Service failures generally | 3 | 1 | 0 | 2 | 33% |
| 3 | PPI mis-selling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Life / income protection | 13 | 1 | 0 | 12 | 8% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6192817 | 2026-05-06T00:00:00+00:00 | Golden Charter Limited | pre-paid funeral plan | Partially upheld |
| DRN-5683193 | 2025-08-26T00:00:00+00:00 | Golden Charter Limited | pre-paid funeral plan | Not upheld |
| DRN-5619532 | 2025-06-26T00:00:00+00:00 | Golden Charter Limited | pre-paid funeral plan | Not upheld |
| DRN-4886856 | 2024-08-02T00:00:00+00:00 | Golden Charter Limited | pre-paid funeral plan | Not upheld |
| DRN-4811845 | 2024-05-24T00:00:00+00:00 | Golden Charter Limited | funeral plan | Not upheld |
| DRN-4511428 | 2023-12-21T00:00:00+00:00 | Golden Charter Limited | funeral plan | Upheld |
| DRN-4288854 | 2023-08-31T00:00:00+00:00 | Golden Charter Limited | funeral plan | Not upheld |
| DRN-4166636 | 2023-06-13T00:00:00+00:00 | Golden Charter Limited | pre-paid funeral plan | Not upheld |