Furness Building Society: Ombudsman complaint record
43 published Financial Ombudsman decisions. 5% of them went the complainant's way.
At a glance
| Decisions published | 43 |
|---|---|
| Upheld | 1 |
| Partially upheld | 2 |
| Not upheld | 40 |
| Uphold rate | 5% |
| Last 30 days | 1 |
| Last 12 months | 2 |
| First decision | 2013-05-13T00:00:00+00:00 |
| Most recent | 2026-06-05T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | PPI mis-selling | 29 | 0 | 1 | 28 | 2% |
| 2 | Account administration errors | 7 | 1 | 0 | 6 | 14% |
| 3 | Mortgage advice complaints | 2 | 0 | 0 | 2 | 0% |
| 4 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
| 5 | Mortgage administration / arrears handling | 1 | 0 | 1 | 0 | 50% |
| 6 | Account closure without notice | 1 | 0 | 0 | 1 | 0% |
| 7 | Irresponsible lending | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | PPI | 29 | 0 | 1 | 28 | 2% |
| 2 | Mortgage | 7 | 0 | 1 | 6 | 7% |
| 3 | Savings / ISA | 6 | 1 | 0 | 5 | 17% |
| 4 | Current account | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6154905 | 2026-06-05T00:00:00+00:00 | Furness Building Society | mortgage | Not upheld |
| DRN-6130751 | 2026-02-23T00:00:00+00:00 | Furness Building Society | mortgage | Partially upheld |
| DRN-5490947 | 2025-06-02T00:00:00+00:00 | Furness Building Society | savings account | Upheld |
| DRN-5331028 | 2025-03-14T00:00:00+00:00 | Furness Building Society | current account | Not upheld |
| DRN-4753236 | 2024-04-24T00:00:00+00:00 | Furness Building Society | savings account | Not upheld |
| DRN-4280179 | 2023-09-20T00:00:00+00:00 | Furness Building Society | savings account | Not upheld |
| DRN-3368816 | 2022-05-27T00:00:00+00:00 | Furness Building Society | savings account | Not upheld |
| DRN-3318903 | 2022-04-01T00:00:00+00:00 | Furness Building Society | savings account (ISA and fixed-rate bond) | Not upheld |