Veste

FREEMANS PUBLIC LIMITED COMPANY: Ombudsman complaint record

9 published Financial Ombudsman decisions. 11% of them went the complainant's way.

At a glance

Decisions published9
Upheld1
Partially upheld0
Not upheld8
Uphold rate11%
Last 30 days0
Last 12 months9
First decision2025-09-15T00:00:00+00:00
Most recent2026-04-29T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Irresponsible lending30030%
2Mortgage administration / arrears handling20020%
3Account closure without notice1100100%
4Credit file / adverse marker disputes10010%
5Goods and services under S7510010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated product50050%
2Credit card310233%
3Personal loan10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-60474812026-04-29T00:00:00+00:00Freemans Public Limited Companycredit accountNot upheld
DRN-61942582026-03-17T00:00:00+00:00FREEMANS PUBLIC LIMITED COMPANYcredit accountNot upheld
DRN-62236122026-03-17T00:00:00+00:00FREEMANS PUBLIC LIMITED COMPANYcreditNot upheld
DRN-61787542026-03-13T00:00:00+00:00FREEMANS PUBLIC LIMITED COMPANYrunning account credit agreement (catalogue shopping account)Not upheld
DRN-60943712026-01-21T00:00:00+00:00FREEMANS PUBLIC LIMITED COMPANYcatalogue account / creditNot upheld
DRN-60035112025-12-18T00:00:00+00:00FREEMANS PUBLIC LIMITED COMPANYcatalogue creditUpheld
DRN-58131312025-12-03T00:00:00+00:00FREEMANS PUBLIC LIMITED COMPANYcredit accountNot upheld
DRN-58297742025-09-25T00:00:00+00:00FREEMANS PUBLIC LIMITED COMPANYcatalogue shopping account / credit accountNot upheld