All claim types for First Rate Exchange Services Ltd
10 claim types appearing in Ombudsman decisions involving First Rate Exchange Services Ltd.
All claim types for First Rate Exchange Services Ltd
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Card / payment disputes | 9 | 1 | 0 | 8 | 11% |
| 2 | Account administration errors | 5 | 1 | 0 | 4 | 20% |
| 3 | Service failures generally | 5 | 2 | 1 | 2 | 50% |
| 4 | Account closure without notice | 4 | 3 | 1 | 0 | 88% |
| 5 | Investment mis-selling | 2 | 0 | 0 | 2 | 0% |
| 6 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 7 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 8 | Fraud reimbursement (APP scams) | 1 | 1 | 0 | 0 | 100% |
| 9 | General financial advice | 1 | 1 | 0 | 0 | 100% |
| 10 | Complaints handling failures | 1 | 0 | 1 | 0 | 50% |