Veste

First Holiday Finance Limited: Ombudsman complaint record

19 published Financial Ombudsman decisions. 21% of them went the complainant's way.

At a glance

Decisions published19
Upheld4
Partially upheld0
Not upheld15
Uphold rate21%
Last 30 days1
Last 12 months9
First decision2013-05-03T00:00:00+00:00
Most recent2026-06-09T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Goods and services under S75720529%
2Irresponsible lending30030%
3Other regulated complaint30030%
4Investment mis-selling210150%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Personal loan12201017%
2Other regulated product720529%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62124042026-06-09T00:00:00+00:00First Holiday Finance Limitedtimeshare (fractional club membership financed by consumer credit)Not upheld
DRN-63497542026-05-11T00:00:00+00:00First Holiday Finance Limitedcredit agreement / consumer financeUpheld
DRN-63143402026-05-01T00:00:00+00:00First Holiday Finance Limitedtimeshare finance (credit agreement)Not upheld
DRN-62892062026-04-14T00:00:00+00:00First Holiday Finance Limitedcredit agreement (timeshare financing)Not upheld
DRN-62640482026-03-31T00:00:00+00:00First Holiday Finance Limitedcredit agreement (loan for timeshare purchase)Upheld
DRN-60700442026-01-19T00:00:00+00:00First Holiday Finance Limitedconsumer credit / timeshare financeNot upheld
DRN-50098342026-01-13T00:00:00+00:00First Holiday Finance Limitedtimeshare (Fractional Club membership) financed by consumer credit agreementNot upheld
DRN-46527062025-07-31T00:00:00+00:00First Holiday Finance Limitedtimeshare (fractional club membership) financed by restricted-use credit agreementUpheld