All claim types for First Central Insurance Management Limited
12 claim types appearing in Ombudsman decisions involving First Central Insurance Management Limited.
All claim types for First Central Insurance Management Limited
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 17 | 2 | 0 | 15 | 12% |
| 2 | Account administration errors | 13 | 4 | 1 | 8 | 35% |
| 3 | Motor insurance, claim handling | 8 | 2 | 0 | 6 | 25% |
| 4 | Credit file / adverse marker disputes | 6 | 2 | 2 | 2 | 50% |
| 5 | Debt collection practices | 2 | 2 | 0 | 0 | 100% |
| 6 | Complaints handling failures | 2 | 0 | 0 | 2 | 0% |
| 7 | Travel / life insurance claim disputes | 2 | 0 | 0 | 2 | 0% |
| 8 | Other regulated complaint | 2 | 0 | 0 | 2 | 0% |
| 9 | GAP / warranty insurance mis-selling | 1 | 0 | 0 | 1 | 0% |
| 10 | PCP / HP mis-selling | 1 | 0 | 0 | 1 | 0% |
| 11 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |
| 12 | Motor insurance, total loss valuation | 1 | 0 | 0 | 1 | 0% |