Ferratum UK Ltd.: Ombudsman complaint record
84 published Financial Ombudsman decisions. 42% of them went the complainant's way.
At a glance
| Decisions published | 84 |
|---|---|
| Upheld | 19 |
| Partially upheld | 32 |
| Not upheld | 33 |
| Uphold rate | 42% |
| Last 30 days | 0 |
| Last 12 months | 0 |
| First decision | 2016-03-21T00:00:00+00:00 |
| Most recent | 2021-12-02T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 77 | 16 | 32 | 29 | 42% |
| 2 | Credit file / adverse marker disputes | 4 | 1 | 0 | 3 | 25% |
| 3 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
| 4 | Service failures generally | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Payday / short-term credit | 73 | 14 | 32 | 27 | 41% |
| 2 | Personal loan | 10 | 4 | 0 | 6 | 40% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-3174245 | 2021-12-02T00:00:00+00:00 | Ferratum UK Ltd | loan | Upheld |
| DRN-3116318 | 2021-10-26T00:00:00+00:00 | Ferratum UK Ltd | short-term loan | Not upheld |
| DRN-2882509 | 2021-10-26T00:00:00+00:00 | Ferratum UK Ltd | payday loan and instalment loan | Not upheld |
| DRN-3046859 | 2021-09-16T00:00:00+00:00 | Ferratum UK Ltd | short-term loan | Not upheld |
| DRN-3018516 | 2021-08-27T00:00:00+00:00 | Ferratum UK Ltd | payday loan / short-term loan | Not upheld |
| DRN-2794637 | 2021-08-12T00:00:00+00:00 | Ferratum UK Ltd | payday loan | Not upheld |
| DRN-2835642 | 2021-07-16T00:00:00+00:00 | Ferratum UK Ltd | short-term loan | Not upheld |
| DRN-2795606 | 2021-06-30T00:00:00+00:00 | Ferratum UK Ltd | short-term loan | Not upheld |