Veste

Extracover Limited: Ombudsman complaint record

25 published Financial Ombudsman decisions. 52% of them went the complainant's way.

At a glance

Decisions published25
Upheld12
Partially upheld2
Not upheld11
Uphold rate52%
Last 30 days1
Last 12 months9
First decision2020-10-14T00:00:00+00:00
Most recent2026-05-22T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Service failures generally932444%
2Other regulated complaint40040%
3Account administration errors320167%
4Travel / life insurance claim disputes2200100%
5Motor insurance, claim handling2200100%
6Motor insurance, total loss valuation10010%
7PPI mis-selling1100100%
8Home insurance claim disputes1100100%
9GAP / warranty insurance mis-selling10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Motor insurance16511034%
2Other regulated product861181%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63792352026-05-22T00:00:00+00:00Extracover Limitedinsurance - delivery policyUpheld
DRN-59219022026-03-24T00:00:00+00:00Extracover Limitedmotor insuranceNot upheld
DRN-62462372026-03-24T00:00:00+00:00Extracover LimitedinsuranceUpheld
DRN-58949422026-03-23T00:00:00+00:00Extracover LimitedinsuranceUpheld
DRN-61448212026-03-04T00:00:00+00:00Extracover Limitedmotor insuranceNot upheld
DRN-58195852026-01-20T00:00:00+00:00Extracover Limitedcommercial motor insuranceNot upheld
DRN-60136322025-12-10T00:00:00+00:00Extracover LimitedinsuranceUpheld
DRN-58388352025-11-28T00:00:00+00:00Extracover Limitedcommercial motor insuranceUpheld