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Exeter Friendly Society Limited: Ombudsman complaint record

58 published Financial Ombudsman decisions. 16% of them went the complainant's way.

At a glance

Decisions published58
Upheld8
Partially upheld3
Not upheld47
Uphold rate16%
Last 30 days2
Last 12 months9
First decision2013-07-09T00:00:00+00:00
Most recent2026-06-15T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Travel / life insurance claim disputes31422516%
2Other regulated complaint910811%
3Home insurance claim disputes620433%
4Service failures generally40040%
5Account administration errors301217%
6Motor insurance, claim handling210150%
7Unknown / needs review10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated product30222610%
2Life / income protection28612123%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-64035822026-06-15T00:00:00+00:00Exeter Friendly Society Limitedincome protection insuranceNot upheld
DRN-62689582026-06-10T00:00:00+00:00Exeter Friendly Society Limitedincome protection insuranceNot upheld
DRN-61651092026-03-25T00:00:00+00:00Exeter Friendly Society Limitedprivate medical insuranceNot upheld
DRN-62227362026-03-18T00:00:00+00:00Exeter Friendly Society Limitedprivate medical insuranceNot upheld
DRN-60099802025-12-19T00:00:00+00:00Exeter Friendly Society Limitedincome protection insuranceNot upheld
DRN-57674212025-11-28T00:00:00+00:00Exeter Friendly Society Limitedprivate health insuranceNot upheld
DRN-57759922025-11-18T00:00:00+00:00Exeter Friendly Society Limitedprivate medical insuranceNot upheld
DRN-58008542025-09-23T00:00:00+00:00Exeter Friendly Society Limitedprivate medical insurancePartially upheld