Evolution Lending Limited: Ombudsman complaint record
38 published Financial Ombudsman decisions. 57% of them went the complainant's way.
At a glance
| Decisions published | 38 |
|---|---|
| Upheld | 21 |
| Partially upheld | 1 |
| Not upheld | 16 |
| Uphold rate | 57% |
| Last 30 days | 1 |
| Last 12 months | 8 |
| First decision | 2018-05-30T00:00:00+00:00 |
| Most recent | 2026-06-10T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 28 | 20 | 1 | 7 | 73% |
| 2 | Other regulated complaint | 2 | 0 | 0 | 2 | 0% |
| 3 | Credit file / adverse marker disputes | 2 | 0 | 0 | 2 | 0% |
| 4 | Mortgage advice complaints | 1 | 0 | 0 | 1 | 0% |
| 5 | Card / payment disputes | 1 | 1 | 0 | 0 | 100% |
| 6 | PPI mis-selling | 1 | 0 | 0 | 1 | 0% |
| 7 | General financial advice | 1 | 0 | 0 | 1 | 0% |
| 8 | Mortgage administration / arrears handling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 34 | 19 | 1 | 14 | 57% |
| 2 | Other regulated product | 2 | 1 | 0 | 1 | 50% |
| 3 | Personal loan | 2 | 1 | 0 | 1 | 50% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6266828 | 2026-06-10T00:00:00+00:00 | Evolution Lending Limited | mortgage | Not upheld |
| DRN-6229874 | 2026-03-23T00:00:00+00:00 | Evolution Lending Limited | secured loan (second charge) | Not upheld |
| DRN-6140682 | 2026-02-11T00:00:00+00:00 | Evolution Lending Limited | secured loan (second charge mortgage) | Upheld |
| DRN-6020483 | 2026-01-15T00:00:00+00:00 | Evolution Lending Limited | secured loan (second charge mortgage) | Upheld |
| DRN-5927840 | 2025-11-19T00:00:00+00:00 | Evolution Lending Limited | secured loan (third charge mortgage) | Not upheld |
| DRN-5928216 | 2025-11-17T00:00:00+00:00 | Evolution Lending Limited | secured loan (second charge) | Upheld |
| DRN-5831184 | 2025-10-09T00:00:00+00:00 | Evolution Lending Limited | second charge mortgage/loan | Upheld |
| DRN-5822218 | 2025-09-19T00:00:00+00:00 | Evolution Lending Limited | secured second charge mortgage | Upheld |