Euroins AD: Ombudsman complaint record
65 published Financial Ombudsman decisions. 54% of them went the complainant's way.
At a glance
| Decisions published | 65 |
|---|---|
| Upheld | 28 |
| Partially upheld | 14 |
| Not upheld | 23 |
| Uphold rate | 54% |
| Last 30 days | 1 |
| Last 12 months | 4 |
| First decision | 2022-03-22T00:00:00+00:00 |
| Most recent | 2026-05-27T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 26 | 13 | 6 | 7 | 62% |
| 2 | Travel / life insurance claim disputes | 19 | 6 | 2 | 11 | 37% |
| 3 | Service failures generally | 10 | 4 | 5 | 1 | 65% |
| 4 | Motor insurance, claim handling | 5 | 2 | 1 | 2 | 50% |
| 5 | Other regulated complaint | 2 | 1 | 0 | 1 | 50% |
| 6 | PPI mis-selling | 1 | 1 | 0 | 0 | 100% |
| 7 | Complaints handling failures | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel insurance | 64 | 27 | 14 | 23 | 53% |
| 2 | Other regulated product | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6290315 | 2026-05-27T00:00:00+00:00 | Euroins AD | travel insurance | Not upheld |
| DRN-5853509 | 2025-10-09T00:00:00+00:00 | Euroins AD | travel insurance | Upheld |
| DRN-5842123 | 2025-09-30T00:00:00+00:00 | Euroins AD | travel insurance | Not upheld |
| DRN-5742976 | 2025-08-08T00:00:00+00:00 | Euroins AD | travel insurance | Partially upheld |
| DRN-5236468 | 2025-03-31T00:00:00+00:00 | Euroins AD | travel insurance | Not upheld |
| DRN-5357761 | 2025-02-28T00:00:00+00:00 | Euroins AD | travel insurance | Not upheld |
| DRN-5190562 | 2025-02-27T00:00:00+00:00 | Euroins AD | travel insurance | Not upheld |
| DRN-5210347 | 2025-01-16T00:00:00+00:00 | Euroins AD | travel insurance | Not upheld |