All claim types for Esure Services Limited
11 claim types appearing in Ombudsman decisions involving Esure Services Limited.
All claim types for Esure Services Limited
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 18 | 2 | 4 | 12 | 22% |
| 2 | Account administration errors | 11 | 2 | 1 | 8 | 23% |
| 3 | Other regulated complaint | 9 | 0 | 0 | 9 | 0% |
| 4 | Home insurance claim disputes | 5 | 3 | 0 | 2 | 60% |
| 5 | Travel / life insurance claim disputes | 3 | 1 | 0 | 2 | 33% |
| 6 | Motor insurance, claim handling | 3 | 3 | 0 | 0 | 100% |
| 7 | PPI mis-selling | 2 | 0 | 0 | 2 | 0% |
| 8 | Motor insurance, total loss valuation | 1 | 0 | 0 | 1 | 0% |
| 9 | Irresponsible lending | 1 | 1 | 0 | 0 | 100% |
| 10 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
| 11 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |