Equifinance Limited: Ombudsman complaint record
18 published Financial Ombudsman decisions. 50% of them went the complainant's way.
At a glance
| Decisions published | 18 |
|---|---|
| Upheld | 9 |
| Partially upheld | 0 |
| Not upheld | 9 |
| Uphold rate | 50% |
| Last 30 days | 0 |
| Last 12 months | 7 |
| First decision | 2019-03-06T00:00:00+00:00 |
| Most recent | 2026-05-07T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 13 | 8 | 0 | 5 | 62% |
| 2 | Mortgage administration / arrears handling | 2 | 0 | 0 | 2 | 0% |
| 3 | General financial advice | 1 | 0 | 0 | 1 | 0% |
| 4 | Mortgage advice complaints | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 14 | 7 | 0 | 7 | 50% |
| 2 | Personal loan | 2 | 0 | 0 | 2 | 0% |
| 3 | Other regulated product | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6282591 | 2026-05-07T00:00:00+00:00 | Equifinance Limited | mortgage | Upheld |
| DRN-6254115 | 2026-03-27T00:00:00+00:00 | Equifinance Limited | secured loan (second charge mortgage) | Upheld |
| DRN-6152778 | 2026-03-18T00:00:00+00:00 | Equifinance Limited | mortgage | Upheld |
| DRN-6065654 | 2026-01-16T00:00:00+00:00 | Equifinance Limited | mortgage | Not upheld |
| DRN-5771731 | 2025-08-22T00:00:00+00:00 | Equifinance Limited | secured loan | Upheld |
| DRN-5731994 | 2025-08-22T00:00:00+00:00 | Equifinance Limited | mortgage | Not upheld |
| DRN-5592458 | 2025-08-14T00:00:00+00:00 | Equifinance Limited | mortgage | Not upheld |
| DRN-5583878 | 2025-05-28T00:00:00+00:00 | Equifinance Limited | second charge mortgage (secured loan) | Not upheld |