EBS Pensions Limited: Ombudsman complaint record
15 published Financial Ombudsman decisions. 40% of them went the complainant's way.
At a glance
| Decisions published | 15 |
|---|---|
| Upheld | 6 |
| Partially upheld | 0 |
| Not upheld | 9 |
| Uphold rate | 40% |
| Last 30 days | 0 |
| Last 12 months | 3 |
| First decision | 2020-02-07T00:00:00+00:00 |
| Most recent | 2026-04-17T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 6 | 2 | 0 | 4 | 33% |
| 2 | Pension transfer advice | 4 | 2 | 0 | 2 | 50% |
| 3 | Other regulated complaint | 2 | 1 | 0 | 1 | 50% |
| 4 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
| 5 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Pension | 14 | 5 | 0 | 9 | 36% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6262368 | 2026-04-17T00:00:00+00:00 | EBS Pensions Limited | pension | Upheld |
| DRN-6021231 | 2025-12-22T00:00:00+00:00 | EBS Pensions Limited | pension | Upheld |
| DRN-5725479 | 2025-07-30T00:00:00+00:00 | EBS Pensions Limited | pension | Upheld |
| DRN-5566375 | 2025-05-16T00:00:00+00:00 | EBS Pensions Limited | pension | Upheld |
| DRN-5222853 | 2024-12-20T00:00:00+00:00 | EBS Pensions Limited | pension - Self Invested Personal Pension (SIPP) | Not upheld |
| DRN-4718714 | 2024-05-22T00:00:00+00:00 | EBS Pensions Limited | pension | Upheld |
| DRN-4449415 | 2023-11-16T00:00:00+00:00 | EBS Pensions Limited | pension | Not upheld |
| DRN-4239685 | 2023-07-27T00:00:00+00:00 | EBS Pensions Limited | pension | Upheld |