Veste

Conister Bank Limited: Ombudsman complaint record

21 published Financial Ombudsman decisions. 29% of them went the complainant's way.

At a glance

Decisions published21
Upheld5
Partially upheld2
Not upheld14
Uphold rate29%
Last 30 days0
Last 12 months7
First decision2016-09-08T00:00:00+00:00
Most recent2026-05-05T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Goods and services under S75741264%
2Irresponsible lending510420%
3Account administration errors20020%
4Service failures generally20020%
5Motor insurance, claim handling10010%
6PCP / HP mis-selling101050%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Motor finance (PCP / HP)1352646%
2Personal loan40040%
3Savings / ISA30030%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-61737422026-05-05T00:00:00+00:00Conister Bank Limitedfixed sum loanNot upheld
DRN-59664842026-04-28T00:00:00+00:00Conister Bank Limitedfixed sum loanNot upheld
DRN-60162412026-04-27T00:00:00+00:00Conister Bank Limitedfixed sum loanNot upheld
DRN-58794882025-12-04T00:00:00+00:00Conister Bank Limitedsavings account (fixed deposit)Not upheld
DRN-58887312025-12-04T00:00:00+00:00Conister Bank Limitedfixed sum loanNot upheld
DRN-56590652025-09-16T00:00:00+00:00Conister Bank LimitedHire Purchase Agreement (car finance)Not upheld
DRN-57535742025-08-14T00:00:00+00:00Conister Bank Limitedhire purchase agreementUpheld
DRN-53807182025-04-01T00:00:00+00:00Conister Bank Limitedhire purchase agreementNot upheld