Collingwood Insurance Services (U.K.) Limited: Ombudsman complaint record
14 published Financial Ombudsman decisions. 4% of them went the complainant's way.
At a glance
| Decisions published | 14 |
|---|---|
| Upheld | 0 |
| Partially upheld | 1 |
| Not upheld | 13 |
| Uphold rate | 4% |
| Last 30 days | 1 |
| Last 12 months | 3 |
| First decision | 2016-11-01T00:00:00+00:00 |
| Most recent | 2026-06-26T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 7 | 0 | 1 | 6 | 7% |
| 2 | Account administration errors | 2 | 0 | 0 | 2 | 0% |
| 3 | General financial advice | 2 | 0 | 0 | 2 | 0% |
| 4 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
| 5 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
| 6 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance | 13 | 0 | 0 | 13 | 0% |
| 2 | Other regulated product | 1 | 0 | 1 | 0 | 50% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6237916 | 2026-06-26T00:00:00+00:00 | Collingwood Insurance Services (U.K.) Limited | motor insurance | Not upheld |
| DRN-5728915 | 2025-10-13T00:00:00+00:00 | Collingwood Insurance Services (U.K.) Limited | motor insurance | Not upheld |
| DRN-5799389 | 2025-09-17T00:00:00+00:00 | Collingwood Insurance Services (U.K.) Limited | motor insurance | Not upheld |
| DRN-5030949 | 2024-10-31T00:00:00+00:00 | Collingwood Insurance Services (U.K.) Limited | motor insurance | Not upheld |
| DRN-4079174 | 2023-08-14T00:00:00+00:00 | Collingwood Insurance Services (U.K.) Limited | motor insurance | Not upheld |
| DRN-4146754 | 2023-07-05T00:00:00+00:00 | Collingwood Insurance Services (U.K.) Limited | motor insurance | Not upheld |
| DRN-3849102 | 2023-03-02T00:00:00+00:00 | Collingwood Insurance Services (U.K.) Limited | motor insurance | Not upheld |
| DRN-2234577 | 2020-10-07T00:00:00+00:00 | Collingwood Insurance Services (U.K.) Limited | motor insurance | Not upheld |