Collingwood Insurance Company Ltd: Ombudsman complaint record
23 published Financial Ombudsman decisions. 50% of them went the complainant's way.
At a glance
| Decisions published | 23 |
|---|---|
| Upheld | 11 |
| Partially upheld | 1 |
| Not upheld | 11 |
| Uphold rate | 50% |
| Last 30 days | 2 |
| Last 12 months | 3 |
| First decision | 2020-08-20T00:00:00+00:00 |
| Most recent | 2026-06-02T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance, claim handling | 8 | 3 | 0 | 5 | 38% |
| 2 | Service failures generally | 6 | 2 | 1 | 3 | 42% |
| 3 | Other regulated complaint | 3 | 2 | 0 | 1 | 67% |
| 4 | Motor insurance, total loss valuation | 2 | 1 | 0 | 1 | 50% |
| 5 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
| 6 | Home insurance claim disputes | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance | 19 | 8 | 1 | 10 | 45% |
| 2 | Other regulated product | 4 | 3 | 0 | 1 | 75% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6376438 | 2026-06-02T00:00:00+00:00 | Collingwood Insurance Company Ltd | insurance | Upheld |
| DRN-6381006 | 2026-05-22T00:00:00+00:00 | Collingwood Insurance Company Ltd | motor insurance | Upheld |
| DRN-6177598 | 2026-02-25T00:00:00+00:00 | Collingwood Insurance Company Ltd | motor insurance | Partially upheld |
| DRN-5030896 | 2024-10-22T00:00:00+00:00 | Collingwood Insurance Company Ltd | car insurance | Not upheld |
| DRN-5006452 | 2024-09-05T00:00:00+00:00 | Collingwood Insurance Company Ltd | insurance | Upheld |
| DRN-4775982 | 2024-05-01T00:00:00+00:00 | Collingwood Insurance Company Ltd | motor insurance | Upheld |
| DRN-4584659 | 2024-03-15T00:00:00+00:00 | Collingwood Insurance Company Ltd | motor insurance | Upheld |
| DRN-4482820 | 2023-11-28T00:00:00+00:00 | Collingwood Insurance Company Ltd | insurance — learners motor insurance | Upheld |