Veste

Clydesdale Bank Plc trading as Virgin Money: Ombudsman complaint record

82 published Financial Ombudsman decisions. 22% of them went the complainant's way.

At a glance

Decisions published82
Upheld15
Partially upheld6
Not upheld61
Uphold rate22%
Last 30 days36
Last 12 months82
First decision2026-04-01T00:00:00+00:00
Most recent2026-06-15T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Credit card1221921%
2Mortgage20020%
3Current account10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63684102026-06-15T00:00:00+00:00Clydesdale Bank Plc trading as Virgin MoneymortgageNot upheld
DRN-60341602026-06-11T00:00:00+00:00Clydesdale Bank Plc trading as Virgin Moneycredit cardNot upheld
DRN-63755882026-06-11T00:00:00+00:00Clydesdale Bank Plc trading as Virgin Moneydebit cardNot upheld
DRN-62262722026-06-11T00:00:00+00:00Clydesdale Bank plc (trading as Virgin Money)credit cardNot upheld
DRN-62599032026-06-10T00:00:00+00:00Clydesdale Bank Plc trading as Virgin Moneycredit cardPartially upheld
DRN-62607032026-06-09T00:00:00+00:00Clydesdale Bank Plc trading as Virgin Moneycredit cardNot upheld
DRN-64148392026-06-09T00:00:00+00:00Clydesdale Bank Plc trading as Virgin MoneymortgageNot upheld
DRN-63233512026-06-09T00:00:00+00:00Clydesdale Bank Plc (trading as Virgin Money)credit cardNot upheld