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Close Brothers Limited trading as Close Brothers Motor Finance: Ombudsman complaint record

6 published Financial Ombudsman decisions. 17% of them went the complainant's way.

At a glance

Decisions published6
Upheld1
Partially upheld0
Not upheld5
Uphold rate17%
Last 30 days3
Last 12 months6
First decision2026-04-21T00:00:00+00:00
Most recent2026-06-08T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Motor finance (PCP / HP)610517%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63002242026-06-08T00:00:00+00:00Close Brothers Limited, trading as Close Brothers Motor Financeconditional sale agreement (motor finance)Upheld
DRN-63631152026-05-19T00:00:00+00:00Close Brothers Limited trading as Close Brothers Motor Financemotor finance (conditional sale agreement)Not upheld
DRN-62949292026-05-18T00:00:00+00:00Close Brothers Limited trading as Close Brothers Motor Financehire purchase agreementNot upheld
DRN-62072802026-05-11T00:00:00+00:00Close Brothers Limited (trading as Close Brothers Motor Finance)conditional sale agreement (motor finance)Not upheld
DRN-62489442026-04-30T00:00:00+00:00Close Brothers Limited trading as Close Brothers Motor Financehire purchase agreement (motor finance)Not upheld
DRN-62597442026-04-21T00:00:00+00:00Close Brothers Limited (trading as Close Brothers Motor Finance)motor finance (conditional sale agreement)Not upheld